FREQUENTLY ASKED QUESTIONS

shipping

Thank You for shopping with us!!We appreciate and value your business. Before submitting your order PLEASE make sure the address you want your order to go to is correct. We will not be responsible or held liable for incorrect addresses. We asked that you allow 5-7 BUSINESS DAYS for processing. Once the order has been processed and the payment has been cleared, your package will be shipped. For custom wigs after order is processed custom wigs will be created and shipped within 10-14 Business Days.  
Domestic Flat Rate Shipping:  Approximately 2-3 business days 
We are not responsible for any delays in shipments due to incorrect shipping information, weather, holidays, natural disasters, or carrier delays. A tracking number will be sent to your email given before checking out or PayPal email address. Please track your shipment at www.USPS.com . If you have not received a tracking number after three business days, please contact customer service at contactvelvetgoddess@gmail.com 

pick up

AT THE MOMENT BECAUSE OF THE COVID19 WE ARE ONLY DOING SHIPPING ORDERS. All products are available for pick up. Please allow 2-5 business days for processing. After order has been processed you will receive an email notifying you that your order is ready for pick up within 2-4 Business days. If have not received an email on the Second day. Please contact customer service at contactvelvetgoddess@gmail.com  

Order cancelations/Exchanges

Due to the nature of the items all orders are non-refundable. Before ordering we advise you to make sure you are ordering the correct items, we do not do exchanges. However, we will allow exchanges if the Company has issued the wrong items. If received the wrong order, please contact customer services within 14 business days of receiving your hair to get an exchange. Hair must be returned in its original packaging with the original labels. Hair MUST BE uncombed, not brushed, or finger-combed to be considered for an exchange. If the hair shows signs of temperament, the item will be returned to you. 

  

We are not able to STOP a payment once orders have been placed. 




Please Note: We are not responsible for any units not fitting due to wrong measurements giving by customers. We asked that you refer to the sizing chart that will be giving to you upon customization of wig. If have any question regarding this matter, please email customer service between Business hours Monday-Friday 9am-5pm. 
 
 BY ORDERING YOU HAVE AGREED & CONFIRMED THAT YOU READ & UNDERSTOOD ALL THE TERMS & CONDITIONS, PROCEDURES, POLICES, FAQ SECTIONS, AND ALL OTHER INFORMATION LISTED ON THIS WEBSITE. 

© 2023 by Velvet Goddess Extension

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